01
Overview and scope
Chapter is an operational platform that helps organizations manage checklists, tickets, follow-ups, and outlet activities. This policy applies to the Chapter mobile application and the related services we provide.
Your Chapter account is generally created or managed by the organization where you work. For operational data, your organization determines how and why the data is used, while Chapter processes it to provide the service according to the organization's instructions.
02
Data we process
We may process the following categories of data:
- Account and organization data — your name, username, role, and assigned company, brand, outlet, or section.
- Operational data — checklist responses and statuses, tickets, comments, mentions, activity timestamps, and follow-up history.
- Photos and attachments — checklist evidence or ticket attachments that you capture with the camera or select from your photo library.
- Device and technical data — platform type, notification token, IP address, application logs, and diagnostic information required for service security and reliability.
- Support data — information you submit when contacting an administrator or our support team.
Chapter does not use user data for targeted advertising and does not sell personal data.
03
How we use data
We use data to:
- authenticate users and enforce access permissions;
- display relevant tasks, checklists, tickets, and notifications;
- store work evidence and support operational collaboration;
- maintain security, prevent misuse, and resolve service disruptions;
- respond to support requests and comply with applicable legal obligations; and
- improve the functionality, stability, and performance of the service.
04
Device permissions
You can change these permissions through your device settings. Some features may not work when a required permission is disabled.
06
Storage, security, and retention
We implement reasonable technical and organizational safeguards, including role-based access controls, protected connections, secure storage of authentication tokens on devices, activity logging, and restricted internal access.
Data is retained while an account or organizational service is active and for as long as needed for operational purposes, dispute resolution, security, backups, or legal obligations. When it is no longer required, data is deleted or anonymized in accordance with our retention procedures and customer instructions.
No system is entirely risk-free. If you become aware of a suspected security incident, contact your organization's administrator or the Chapter team immediately.
07
Your rights and data deletion
Subject to applicable law, you may request access, correction, restriction, or deletion of your personal data. Because your account is managed in an organizational context, the fastest route is usually to contact your organization's administrator.
Account or data deletion requests
Include your username and organization name. Do not send a password, token, or other credentials by email.
We may request additional information to verify the identity and authority of the requester. Some data may be retained when required by law or necessary for security and dispute resolution.
08
Children's privacy
Chapter is intended for professional use by organizations and is not directed to children. We do not knowingly collect personal data from children through the service.
09
Changes to this policy
We may update this policy to reflect changes to our services, practices, or legal requirements. The latest revision date will always appear at the top of this page. We may communicate material changes through the application or your organization.
10
Contact
For privacy questions, data rights requests, or security reports, contact:
privacy@chaptertechnologies.comInclude your organization name so we can direct the request to the appropriate administrator.